• Configure and customize ServiceNow ITSM modules (Incident, Problem, Change, CMDB, etc.) to meet specific business requirements and improve workflow efficiency • Be a key contributor with integrations and data within the ServiceNow system • Provide technical specification and implementation of ServiceNow integrations across multiple source systems • Provide expertise on technical components related to development and integrations on ServiceNow • Develop the technical solutions, implements them, and performs the component integration tests • Understand the business needs and the needs to standardize processes and build this into the design • Understand the large-scale thinking and approach needed for success of the project • Develop and maintain server-side and client-side scripts (Business Rules, Client Scripts, UI Policies, etc.), workflows, and integrations using JavaScript, Glide API, and other ServiceNow development tools • Design, develop, and implement integrations between ServiceNow and other enterprise systems using REST APIs, SOAP, JDBC, and other integration methods • Design and develop custom reports and dashboards using Performance Analytics, metrics, and indicators to track key performance indicators (KPIs) and provide actionable insights • Manage and maintain the ServiceNow platform, including upgrades, patching, performance monitoring, and troubleshooting of platform issues • Address problems of systems integration, compatibility, and multiple platforms • Collaborate with business stakeholders, process owners, and other IT teams to gather requirements, design solutions, and ensure alignment with business objectives • Assist in the evaluation and recommendation of application software packages, application integration and testing tools • Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and operational procedures