Customer Services Analyst
Customer SupportCustomer SupportFull TimeRemoteTeam 1-10Since 2017H1B No SponsorCompany SiteLinkedIn
Location
New Jersey
Posted
94 days ago
Salary
Not specified
High School2 yrs expEnglishPortuguese
Job Description
• Support clients in their daily questions related to logistics and finance operations.
• Analyze PowerBI reports and OMS tools to provide accurate information.
• Manage and resolve client tickets within agreed SLAs.
• Identify communication gaps and propose improvements.
• Collaborate with a network of partners: warehouses, carriers, systems, and freight forwarders.
• Guide clients on how to use internal tools effectively.
Job Requirements
- Fluent in English and Portuguese (written and spoken).
- 2+ years of experience in Customer Service and/or Supply Chain.
- Organized, analytical, detail-oriented, and proactive.
- Able to manage multiple priorities in a fast-paced environment.
- Curious, tech-oriented, and eager to learn.
- Familiarity with logistics operations or retail environments is a plus.
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