• Work collaboratively with clients and internal teams to clarify project needs, establish scope, and ensure alignment with business objectives. • Conduct research, surveys, and data analysis to develop insights into business and solution requirements, optimizing HCM configuration based on findings. • Identify and troubleshoot implementation challenges, presenting various solutions and engaging with clients to select the best-fit approach. • Design and suggest improvements to clients and team members, implementing new procedures and training as needed to support optimized client operations. • Maintain up-to-date project documentation, including client requirements, testing protocols, and implementation status reports, ensuring transparency and continuity. • Communicate effectively with clients and team members, sharing progress updates and insights through presentations, reports, and meetings. • Provide recommendations for improvements in implementation procedures to streamline the client onboarding process and enhance overall client experience. • Actively collaborate with Professional Services team members to ensure consistent support across assigned projects, providing insights and guidance to optimize project outcomes.