• Own the renewals forecast process for Commercial and Enterprise segments across all regions • Partner with Sales, Customer Success, and Finance to ensure forecast accuracy, timing, and risk visibility • Establish and enforce forecast methodology, cadence, and inspection routines • Identify early risk signals and escalation paths for at-risk renewals • Analyze renewals performance across Gross Retention Rate (GRR), Net Retention Rate (NRR), Uplift / Expansion Rates, Renewal cycle times and churn drivers • Segment performance by region, customer segment, product, and contract type • Translate data into clear, actionable insights for leadership • Own SFDC renewals data integrity, reporting, and dashboards • Ensure accurate account ownership, renewal opportunities, contract data, and territory alignment • Partner with RevOps to improve renewals workflows, automation, and reporting • Act as the subject-matter expert for renewals processes within SFDC • Build and deliver executive-ready presentations for CRO, CFO, and Sales Leadership • Present current-state renewals performance, risks, trends, and outlook • Clearly articulate gaps vs plan and recommended actions • Support renewals coverage across International territories, Commercial, and Enterprise customer segments • Manage and develop one Renewal Operations Analyst