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Role Description

Better.com is looking for a Mortgage Senior Loan Processor (internal title of Coordinator) to assist with processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo Loans. Coordinators are flawless organizers who can anticipate when sub-processes related to Borrower or Property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support the Customer in providing a world-class customer experience by supplying critical information at the right time.

• Communicating directly with customers and various third parties to ensure an efficient and positive experience.
• Aggressively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with stakeholders and borrowers.
• Guiding borrowers from the point of underwriting decision to funding.
• Understanding loan applications, Automated Underwriting Systems (DU/LPA), Credit, Income, and Asset documents.
• Navigating Suspense decisions and proposing resolutions to the customer.
• Adequately preparing loans for Final Underwriting Review.
• Escalating internal & third-party delays.
• Communicating with customers regarding required documentation, Loan Estimates, Changes of Circumstance, and Closing Disclosures in compliance with mortgage guidelines.
• Identifying creative solutions with which we can improve borrower experience and increase efficiency.

Qualifications

• 5+ years of mortgage processing experience
• Experience processing FNMA, FHLMC, FHA, VA, HELOC, HELOAN and Jumbo mortgages
• Knowledge of agency conventional underwriting product guidelines
• Proven ability to effectively manage a high-volume pipeline of files and customers
• Ability to troubleshoot and solve problems independently.
• Organized and capable of multitasking
• Detail oriented and technically savvy
• Capable of performing and explaining financial calculations with a strong understanding of how they impact mortgage qualifications
• Approaches challenges with a relentless mindset - no one here gives up. We try, we fail, we try again.
• Ability to maintain composure in a fast-paced environment
• Strong communication, organization, and time management skills
• Approaches work with empathy, humility and accountability

Benefits

• Day One Coverage – Your benefits begin on your first day, so you’re supported from the start
• Nationwide Medical, Dental & Vision Coverage – Comprehensive plans that travel with you, wherever you are
• Mental Health Support When You Need It – Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost!
• Health Savings Account (HSA) – Includes an employer contribution to help you plan for healthcare expenses
• Employer-Funded Dependent Care FSA – Support for childcare and/or dependent care costs
• Disability & Life Insurance – Provided at no additional cost to give you added peace of mind
• Flexible PTO – Time off when you need it, so you can recharge and focus on what matters most
• Extra Perks & Discounts – Including pet insurance, savings programs, and more to support life beyond work