• Drive the vision, roadmap, and execution of enhancements for the company’s existing SaaS platform (NFPA LiNK) • Oversee the development of new digital products in the portfolio, including NFPA’s LLM • Identify opportunities to expand the SaaS offerings and content integration • Provide product guidance for the design and launch of a new API-based SaaS licensing product • Collaborate with IT and the product strategy team to deliver innovative, customer-focused solutions • Monitor competitive landscape and analyze market research and market trends to ensure product differentiation and growth opportunities • Engage with relevant stakeholder organizations to remain informed of industry activities • Develop and implement go-to-market strategies that expand customer acquisition and maximize revenue • Build strategies to increase customer engagement, satisfaction, and renewal rates • Set direction for, lead and provide management, mentoring, and coaching to a small team • Track and report on key SaaS KPIs, including MRR, ARR, CAC, LTV, and churn