• Design, implement, and maintain intelligent integrations between Pendo and enterprise SaaS platforms using iPaaS and AI automation platforms (Workato preferred, including Workato Agentic Studio, Zapier, n8n, or similar). • Build and orchestrate AI-powered automations that use Gemini, ChatGPT, Workato Agents, and/or APIs to enrich data, generate insights, and enhance workflow decision-making. • Partner with internal business units to lead discovery and design sessions, identifying automation opportunities and assessing integration scope, feasibility, and ROI. • Prototype and deploy LLM-powered solutions, including contextual chatbots, document summarization agents, and automated data quality checks. • Troubleshoot and resolve integration or AI automation issues using diagnostic tools such as curl, Postman, API logs, and platform-specific monitors. • Ensure secure and compliant authentication flows (OAuth, tokens, client credentials) across all systems. • Proactively monitor integration performance, reliability, and model accuracy, applying observability best practices. • Maintain comprehensive documentation of integration and automation designs, configurations, and troubleshooting steps for IT and internal stakeholders. • Contribute to the continuous improvement of integration and AI governance, including standards, templates, and reusable components.