The Customizable No-Code Risk & Compliance Operations Platform
Enterprise Customer Success Manager
Location
California + 16 moreAll locations: California, Colorado, Idaho, Illinois, Kansas, New Jersey, New York, Ohio, Oregon, Maryland, Massachusetts, Michigan, Missouri, Pennsylvania, Rhode Island, Texas, Washington
Posted
89 days ago
Salary
$120K - $125K / year
Job Description
Job Requirements
- Experience in fintech, banking or related fields (AML, fraud)
- 4+ years of outstanding track record in SaaS customer success or account management, managing a portfolio of enterprise customers
- Experience managing complex retention and upsell opportunities, with the ability to lead negotiations
- Experience managing accounts of $200k+ ARR
- Experience developing and executing on strategy to drive interactions for maximum output
- Ability to build long-lasting relationships with senior executives, functional managers, and technical teams, including ability and willingness to travel to see customers on-site
- Ability to thrive in a small team with a highly dynamic work environment, switching rapidly from strategy to execution to handle multiple ongoing projects
- A process-oriented mindset, with a knack for identifying recurring patterns and capitalizing on them by improving the ongoing process
- Outstanding project management and organization skills, and an ownership mindset demonstrated by strong work ethic
- Sense of curiosity and learning - focused on internal product knowledge and externally on the customer business
Benefits
- Competitive salary and pre-IPO stock options
- 100% company-paid medical, dental and vision insurance (for employee)
- Optional HSA and FSA medical reimbursement accounts
- Unlimited paid time off
- Generous leave programs for life events
- 401(k)
- Charity matching
- Annual Learning & Development stipend
- One-time Home office set-up stipend
- Commuter benefits
- Happy hours and team-building events
- Great office space in the San Francisco Financial District
- Fully stocked kitchen
- Lunch provided in SF office multiple times a week
- A great company culture with a strong emphasis on diversity, equity and inclusion
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Systems Admin II
BAE Systems, Inc.BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. The Platforms & Services (P&S) sector under BAE Systems, Inc does the big stuff: the armored combat vehicles, naval guns, missile launchers, and naval ship repair…just to name a few. Our employees take pride in the work they do and why they do it. They are on the front lines every day, building our products to protect the lives of those who serve. We may be biased, but we think P&S does some of the coolest work around, and we think you will too.
As a Enterprise Monitoring Systems Admin II at BAE Systems, you'll be part of a dynamic team that's responsible for ensuring the availability, performance, and security of our enterprise systems and applications. You'll have the opportunity to work with cutting-edge monitoring te...
