The #1 modern process management platform for teams.
Junior Customer Support Specialist – AI SaaS Support
Location
United States
Posted
90 days ago
Salary
Not specified
Job Description
Job Requirements
- You have experience working directly with customers. At least 1-2 years of experience, preferably in SaaS.
- You’re an excellent communicator. This includes written and verbal English. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers live too!
- You pay attention to the details. You know details matter, and you remember that everything you do can improve the customer’s experience in some way.
- You’re obsessed with customer experience. You’re driven by creating an amazing customer experience. Added bonus if you have experience building and maintaining relationships with remote customers.
- You have a growth mentality. You have a self-motivated approach to learning and development.
- You love working with technology. We’re building it! This includes both web and mobile applications. Experience with Intercom and Salesforce is a plus!
- You are available to work 8am-5pm UTC+8.
Benefits
- Unlimited PTO policy – Most take 3-4 weeks, plus their major holidays, AND a company-wide week off in December.
- Company offsite – We get together as a whole company to celebrate company milestones as well as encourage and sponsor small group meetups so that you can meet your teammates face-to-face around the world.
- Social time – We know human connections are what make teams strong. We regularly do coffee chats, game-playing, story-telling, house tours (only if you're comfortable), and more to build connections.
- Equity for all full-time roles.
- Generous health insurance – for US employees and their families, including dental and vision plans.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Director of Logistics & Customer Service at Little Sleepies overseeing supply chain operations
Customer Care Representative
HARMAN InternationalHarman International is a global leader in automotive technology, lifestyle innovations, design and analytics.
Customer Care Representative ensuring support for customer inquiries at HARMAN
Customer Support Specialist
CubiCasaClear Capital is a national real estate analytics, data solutions and valuation technology company with a simple purpose: to build confidence in real estate decisions to strengthen communities and improve lives. Our goal is to provide customers with a complete understanding of nearly every U.S. property through our AI-driven analytics, data solutions, valuation services and automated appraisal review platforms. Our commitment to excellence - wherever it leads, whatever it takes® - is embodied by our team members across our brands and has remained steadfast in this pursuit since our first order in 2001. Clear Capital is an equal-opportunity employer.
The Customer Support Specialist will handle day-to-day special requests for all Clear Capital valuation products while building relationships with our valued customers. Our goal at Clear Capital is to consistently go beyond what is expected, working diligently to make our custome...
Customer Experience Partner
Greenhouse SoftwareMore than an ATS, we help businesses deliver measurable hiring results so they can build, grow and hire for what's next.
Customer Experience Partner guiding implementation and adoption of Eleos software
