FICO is an analytics company helping businesses make better decisions that drive higher levels of growth and success.

Senior Manager, Client Services – Auto Industry

Client Services RepresentativeClient ServicesFull TimeRemoteTeam 1,001-5,000Since 1956H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

90 days ago

Salary

$112K - $176K / year

Bachelor DegreeEnglish

Job Description

• Build and deepen relationships with Auto Lenders by positioning FICO® Scores as the industry standard to protect and grow FICO® Score market share within the auto industry ecosystem. • Establish trusted advisor status with key clients and industry influencers by aligning FICO solutions with their strategic business objectives. • Generate actionable market insights and develop scalable competitive analysis to inform pricing strategies and market positioning. • Provide industry thought leadership through white papers, executive briefings, client engagements, industry events, and strategic presentations. • Resolve client and solution challenges through strategic recommendations on contracting, pricing, and service delivery. • Support the development, testing, and implementation of client solutions based on FICO products, with emphasis on upgrading clients to the latest version of the FICO® Score. • Develop segment-based client strategy, account plans and product/solution offering for assigned clients.

Job Requirements

Bachelor's degree or requisite experience required; MBA or advanced degree is a plus.
Auto industry and specifically auto financing domain knowledge within mid, regional banks, or large banks required.
Experience partnering with the auto industry using a consultative approach, advising at the CXO or executive level.
Established professional network of decision-makers and influencers within the auto ecosystem.
Ability to effectively listen to clients and understand their business needs and challenges.
Excellent customer service, organizational and follow-up skills.
Attention to detail with sound reasoning and problem-solving skills.
Exceptional presentation and communication abilities, including compelling storytelling and executive-level material development.
Strong analytical capabilities with experience developing market insights and competitive positioning strategies.
Knowledge of FICO products and credit scoring methodologies preferred but not required.
Understanding of auto loan securitization and asset-backed securities markets is helpful.
Experience operating effectively in global, matrixed organizations.
Ability to travel 25-50% based on client needs and industry events.

Benefits

An inclusive culture that strongly reflects our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.