• Own, facilitate and improve all scrum ceremonies (backlog refinement, sprint and release planning, daily stand-ups, retrospectives); • Learn new approaches to facilitation and implement agile best practices within ceremonies • Guide the team to focus on delivery of high-quality stories on a predictable, sustainable cadence • Build and administer the scrum team agile metrics dashboards (velocity monitoring and improving, burn down, lead/cycle time, etc) within Jira/agile tools • Administer and configure the use of Agile tracking tools, Jira, at the project level for the scrum team(s) • Collaborate, communicate and build strong trust and rapport with business stakeholders, program managers, business system analysts to plan sprints and releases • Assist in gathering business requirements through initial discovery meetings with the business stakeholder accurately estimating the effort required to address those problems or change requests • Collaborate with the business and technology teams, third party/other interfaces or partners to help define user story requirements and acceptance criteria • Coordinate and plan meetings to gather user requirements, processes, and technical requirements as determined by technical teams • Assist technical support and development teams in triaging customer issues, defects, enhancement requests and backlog items. Conduct necessary research and collaborate with teams to prioritize appropriately • Support the prioritization, software development and delivery of user stories within the sprints for each program increment. Validate the user stories against acceptance criteria • Assist with the investigation of problems and engage appropriate support teams (IT, Operational, Vendor) for resolution. Keep stakeholders aware of the status • Represent the team regarding upgrades, releases, and UAT testing when required