• Serve as the client’s senior partner, shaping scopes, clarifying goals, leading presentations, and building enduring relationships that anticipate needs and drive growth • Provide insight and direction across projects, ensuring deliverables reflect client goals and broader strategy • Lead goal setting and proposal development to expand client engagements • Align cross-functional teams (research, strategy, creative, digital, media) around client goals and project outcomes • Act as a trusted escalation point, resolving challenges quickly and diplomatically • Navigate complex campus environments, align diverse stakeholders, and keep momentum toward shared institutional outcomes • Deliver compelling presentations that simplify complexity, inspire confidence, and facilitate decision-making across executive and working groups • Proactively identify opportunities for client growth and contribute to agency-wide revenue goals