• Investigate and resolve technical issues raised by the Customer Success team through support tickets and product bugs. • Take ownership of fixing bugs and issues from the root cause, not just applying temporary workarounds. • Analyze patterns in support tickets to identify recurring problems and systemic weaknesses. • Design and implement backend solutions as needed to permanently resolve issues. • Work with APIs, workflows, and internal systems to diagnose failures and improve reliability. • Actively manage and coordinate stakeholders across Product, Customer Customer Success, Fincore, and Infrastructure to drive issues to resolution, align priorities, and ensure follow-through. • Improve internal tooling, workflows, or integrations that support Customer Success operations. • Document root causes, fixes, and learnings to reduce regressions and strengthen shared technical knowledge.