• Working with customers to resolve a wide range of issues with their Confluent deployments • Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture • Communicating with our engineering teams to provide real-time product feedback from the field • Improving product documentation and authoring knowledge base articles and runbooks • Continuously enhance personal and team knowledge of Apache Kafka and associated products