• Own the day-to-day execution of parcel shipments, including DTC orders, drop-ship orders (Amazon FBM, TikTok Shop, Costco.com, etc.), and wholesale platforms. • Produce and monitor daily shipping reports and KPIs (e.g., on-time delivery, carrier performance, issue resolution time), analyze trends, and proactively identify opportunities for improvement. • Serve as the first line of response to fulfillment issues or delays, partnering closely with our 3PL to clear errors and ensure timely resolution. • Collaborate with the Supply Planning team to identify inventory gaps and resolve backorders. • Collaborate with our 3PL to track inventory levels and communicate risks related to stockouts, overstock, or misallocated inventory. • Support the management of BOMs and new item setup in the ERP and 3PL’s WMS platform. • Partner with the commercial and CX teams to manage fulfillment expectations across all DTC and drop-ship channels. • Provide documentation to and investigative support for the accounting and finance teams during month-end close and other regular financial processes. • Ensure accurate and timely routing of orders across systems (e.g., Shopify, CommerceHub/Rithum, TikTok Shop, Celigo), verifying that shipping methods, SLAs, and order requirements are met. • Maintain data cleanliness in ERP, WMS, and shipping platforms to ensure seamless fulfillment operations. • Support new DTC channel launches and promotion campaign planning through logistics coordination and system preparedness. • Assist in advancing continuous improvement initiatives related to parcel cost efficiency, service levels, and customer delivery experience. • Contribute to broader operations planning and reporting efforts through daily, weekly, and monthly performance reports and KPI reviews.