• Conduct interviews, research, and process observations to identify automation opportunities • Create process maps, requirements documents, and solution designs that reflect optimized workflows • Troubleshooting conditional logic and data validation to ensure reliable workflow performance • Multitask and prioritize effectively in a consulting environment, managing multiple client relationships and concurrent projects • Develop, test, and deploy automated workflows using no-code/low-code platforms with a focus on efficiency, error handling, and integration logic • Serve as the voice of the user—ensuring intuitive, efficient, and delightful end-user experiences • Lead workshops, demos and live solutioning sessions, bridging communication between technical and non-technical stakeholders • Maintain project ownership: monitor timelines, scope, and budget to ensure successful outcomes • Deliver client-facing reports, proposals, and supporting documentation • Build expertise in legal technology tools, workflow design principles, and system integrations • Collaborate with cross-functional teams including engineers, legal professionals, and developers • Stay ahead of legal tech trends and identify areas for innovation and growth