• Lead full lifecycle of ServiceNow IRM and SecOps projects — from requirements gathering and scoping through design, configuration, testing, deployment, and transition to operations. • Define project scope, objectives, deliverables, timelines, resources, and success criteria; develop and maintain detailed project plans, schedules, and budgets. • Coordinate cross-functional teams (business risk/compliance, security operations, IT, DevOps/engineering, external vendors) to implement IRM and SecOps capabilities — including GRC workflows, risk assessments, vulnerability management, incident response automation, governance policies, compliance tracking, and reporting. • Manage stakeholder engagement: interface with business leaders, security/risk executives, technical teams, and external partners; facilitate requirements gathering, maintain communications, and deliver regular status updates. • Oversee change management: ensure that configuration changes, customizations, integrations, data migrations, and updates follow change-management processes, with appropriate documentation, version control, and testing (including User Acceptance Testing where applicable). • Provide governance and quality assurance: validate deliverables (configurations, workflows, integration points), enforce compliance with regulatory frameworks or internal security standards (as applicable), and ensure best practices for IRM/SecOps are met. • Coordinate training, documentation, and change-management activities for end users, administrators, and stakeholders; ensure smooth adoption of new processes and workflows. • Identify, track, and mitigate project risks, dependencies, and blockers; escalate issues appropriately and ensure timely resolution to keep projects on track. • Maintain and update project dashboards, status reports, and other project-management artifacts; document lessons learned and lead post-implementation reviews.