• Own UR, NRR and Growth Goals – Hold ultimate accountability for Unit Renewal and Net Revenue Retention across a portfolio of high-value members. Drive organic growth through expanded engagement, cross-sell and upsell opportunities, and executive referrals, with a clear point of view on commercial prioritization and account potential. • Oversee Strategic Account Servicing - Serve as the primary strategic owner for each account, developing tailored servicing strategies that align NationSwell’s offerings to members’ evolving business, impact, and leadership priorities. Bring structured thinking and sound judgment to identify opportunities, anticipate risks, and guide members toward high-value engagement across membership, Studio, and programming offerings. • Coach and Mentor Member Success partners - Coach and mentor Member Success partners, modeling best-in-class enterprise servicing behaviors, executive presence, and commercial discipline. Establish high standards for account planning, renewal strategy, documentation, and member communication. • Shape Responsive Programming - Partner closely with the Executive Team and cross-functional leaders to inform and refine programming, ensuring experiences are relevant, rigorous, and responsive to member priorities. Translate member insight into actionable input for product, programming, and Studio work. • Facilitate Member Events – Confidently facilitate in-person and virtual convenings with senior leaders. Bring presence, warmth, and discernment to create trusted spaces for dialogue, insight-sharing, and peer connection. • Build Community – Actively foster peer-to-peer connection and collaboration across the NationSwell community, helping members build meaningful relationships that extend beyond individual events or programs.