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Customer Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 201-500Since 2020H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

83 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglish

Job Description

• Provide live, concierge-style support to customers via phone, chat, and other real-time channels • Guide customers through Aven’s products, processes, and next steps • Accurately document customer interactions and outcomes • Identify recurring customer questions or friction points • Conduct outbound calls to new leads

Job Requirements

  • 5+ years of experience in customer support
  • Strong verbal and written communication skills
  • Ability to learn new products and processes quickly
  • Self-motivated, able to multi-task
  • Strong attention to detail and follow-through
  • Bachelor’s degree in Business Administration, Accounting, Finance, or equivalent

Benefits

  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options

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