• Responsible for order intake and management of customer’s web based, email, EDI or faxed POs from receipt to invoicing • Provides professional and timely responses to incoming requests related to order status updates, service requests/requirements, pricing inquiries, documentation needs, and invoicing • Serves as a solution provider delivering prompt attention to customers, supplying resolution to existing challenges, and offering alternative solutions • Proactively monitors customer orders, service levels, and order patterns- identifying and implementing account management and processing improvements to meet and exceed customer expectations • Initiates CIOs, TICS, return authorizations, and assists in the resolution of customer deductions • Supports customer needs through cross-functional channels with aptitude to learn multiple product lines, execute various processes aligned to each, and build strong customer partnerships • Requires a thorough understanding of customer’s needs, requirements, and our contractual obligations related to lead time, transit time, and processing procedures • Exhibits excellent organizational skills with demonstrated ability to lead projects, team initiatives, and take an active role in training and mentoring new team members • Promotes a strong work ethic and displays a team player mentality with ability to generate outside of the box solutions • Performs special projects as assigned by leadership team • Assumes responsibility to support and service customer accounts– including but not limited to: Develops and maintains reporting structure for orders to capture issues relative to pricing, inventory, shipping, delivery, and invoicing • Ensures proper flow of all new projects, items, graphics, print, labeling as well as changes • Manages all areas while supporting legal, sales, and contractual obligations • Works directly with transportation, supply chain, and plant ops to ensure customer service levels are met • Ability to learn and execute proficiently in various customer-based software applications or online portal(s)