• As our Service Delivery Manager, you’ll be at the heart of building and nurturing long-term, strategic relationships with enterprise clients. • You’ll partner closely with clients to ensure they achieve their goals through our services, acting as the bridge between their needs and our internal teams. • Drive client satisfaction, retention, product adoption, and advocacy, making a tangible impact on both their success and ours. • Translate complex client goals into long-term success strategies that align outcomes, mitigate risk, and accelerate adoption across global workforces. • Own executive-level relationships (CHROs, CFOs, VPs, Global Mobility leaders) and guide strategic business reviews, steering committees, and multi-stakeholder planning sessions. • Partner with commercial teams to lead renewal strategies, strengthen forecasting accuracy, and proactively identify upsell and growth opportunities. • Develop a deep, holistic understanding of Safeguard Global’s services and educate clients on advanced capabilities, roadmap innovation, and best practices to increase adoption and ROI. • Support detailed scoping and solution design to ensure seamless transitions from opportunity to live revenue with a high probability of success. • Oversee end-to-end governance of complex client portfolios, maintaining compliance with contractual commitments and service standards. • Analyze patterns of risk across countries, service lines, and stakeholders, proactively addressing issues before they impact performance. • Maintain accurate Salesforce CRM records, ensuring clear visibility of client KPIs, portfolio health, and growth indicators.