• Set and scale the Services & Delivery operating model—strategy, structure, roles, and execution standards that drive customer outcomes and support growth. • Own services revenue targets and support software expansion opportunities. • Own end-to-end delivery across engagements (scoping, resourcing, governance, risk management, and quality). • Lead and grow our data and analytics team, strengthening performance and developing the org design and hiring plan as we scale. • Evolve our services GTM and offerings, including packaging, pricing/scoping discipline, and delivery playbooks across the customer lifecycle. • Own services performance and core operating metrics, managing utilization, margin, engagement health, and time-to-value/adoption indicators. • Build scalable standards and delivery best practices, frameworks, systems (methodologies, staffing models, operating cadence, QA, and customer-facing playbooks). • Partner tightly with Customer Success, Sales/Presales, and Product to create clean handoffs, improve solutioning, and ensure customer learnings inform delivery and product evolution. • Build and activate a partner delivery ecosystem, setting where partners fit, enabling them to deliver, and holding quality and customer satisfaction standards. • Serve as an executive sponsor for key customers and partners, ensuring alignment on outcomes and driving resolution through complex delivery moments. • Drive a high-ownership culture of accountability, inclusion, and continuous improvement across the team.