• Partner with Salesforce Developers, RevOps, Analytics, Marketing Ops, Sales, Marketing, and IT to implement Salesforce solutions • Translate business requirements into clear, technically accurate user stories and functional designs • Contribute to technical solution discussions and design reviews • Implement configurations aligned to established architecture and best practices • Support testing, validation, and post-release activities • Perform day-to-day Salesforce administration and configuration • Build and maintain Flows, validation rules, custom objects, fields, record types, and automation • Manage users, roles, profiles, permission sets, and access controls • Create and maintain reports and dashboards for Sales and Marketing teams • Support data hygiene, imports/exports, and governance standards • Work in sandboxes and support deployments and releases • Serve as a first-line and technical escalation point for Sales and Marketing users • Troubleshoot Salesforce issues impacting active deals, pipeline reporting, and GTM workflows • Provide timely support and guidance to unblock users • Participate in office hours and user enablement sessions • Capture recurring issues and escalate or translate them into system improvements • Support existing integrations with marketing, analytics, and billing systems • Assist in diagnosing integration and data synchronization issues • Partner with developers during integration testing and issue resolution