• Analyze business and system requirements related to eligibility, enrollment, renewals, and case management workflows. • Translate policy and operational requirements into system-functional specifications and user stories. • Support configuration, testing, and validation of eligibility and enrollment functionality within IES platforms. • Collaborate with business analysts, policy SMEs, developers, QA, and vendors to ensure accurate system behavior. • Participate in system testing activities, including unit testing, system integration testing, and user acceptance testing (UAT). • Identify and document defects, workflow gaps, and enhancement opportunities. • Support data validation, reporting, and system readiness activities for releases and go-lives. • Assist with post-implementation support, issue triage, and change management activities.