Pet Media Group (PMG)

Europe’s largest pet marketplaces.

Growth & Partner Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

83 days ago

Salary

Not specified

English

Job Description

• As the Growth & Partner Success Manager you will play a pivotal role in expanding and optimizing breeder engagement within our marketplace. • You will develop high-impact strategies to improve breeder retention, streamline customer success operations, and drive community engagement. • You will design outreach and marketing campaigns, manage and mentor a customer specialist team, and iterate based on data-driven insights to maximize growth and retention.

Job Requirements

  • Proven experience in customer engagement, grass-roots marketing/partnerships, or community management within a marketplace or startup.
  • Strong team leadership and operational expertise, including experiencing supporting a customer support or customer success team.
  • Ability to develop and refine talk tracks, training materials, and outreach strategies to improve team performance.
  • Proficiency with Customer.io (or similar email marketing/CRM tools) to create and manage marketing campaigns.
  • Excellent verbal and written communication skills, comfortable with direct phone outreach and relationship-building.
  • Data-driven mindset—able to analyze engagement metrics and optimize strategies based on insights.

Benefits

  • Opportunity to directly impact strategy to help more than 10 million people each month to find the animal of their dreams.
  • Flexible working hours 🕐 At PMG we are confident in each others’ ability to be masters of their own time while producing a great output.
  • Work in the center of Stockholm, close to great restaurants, parks and shops.
  • Be part of an ambitious, high-performing team with people from diverse backgrounds.
  • Strong backing by some of Europe’s leading investors (e.g. Verdane and Otiva) who are early investors in leading companies such as Klarna, NA-KD, Apotea and Desenio.

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