Leveraging technology. Building relationships.

ServiceNow Business Analyst

ServiceNowServiceNowFull TimeRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

Arizona

Posted

82 days ago

Salary

$59 - $60 / hour

Bachelor Degree5 yrs expEnglishAWSAzureCloudITSMService NowSOAP

Job Description

• Collaborate with business stakeholders to understand their needs • Document detailed business requirements for ServiceNow solutions • Participate in sprint planning, retrospectives, and daily stand-ups

Job Requirements

5+ years of experience as a ServiceNow Business Analyst
At least 3 years specifically focused on ServiceNow implementations and process automation
Experience working in Agile/Scrum environments
Knowledge of ServiceNow integrations (REST/SOAP) and data management
Familiarity with ServiceNow CSM features
Experience configuring and optimizing customer service processes
Familiarity with advanced ServiceNow features like Flow Designer, Virtual Agent, or Performance Analytics
Experience with data migration and integration projects involving ServiceNow
Understanding of cloud technologies (AWS, Azure)
Deep understanding of IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), and CMDB
Strong ability to analyze business requirements, model processes, and translate them into technical specifications
Proficiency in creating user stories, workflows, and process documentation
A solid understanding of ITIL frameworks
ServiceNow Certified System Administrator (CSA) certification required.