• Lead and own full lifecycle client implementations from kickoff to go-live and stabilization • Partner directly with healthcare organizations to understand workflows, requirements, and success criteria • Translate client needs into actionable plans for internal teams • Ensure timelines, specifications, and client expectations are clearly communicated and met • Coordinate training, onboarding, and change management activities • Serve as the primary liaison between clients and internal Engineering, Product, GTM, and Support teams • Clarify technical requirements and business logic to both technical and non-technical stakeholders • Facilitate backlog prioritization, feature requests, and real-time feedback loops • Ensure alignment across teams to deliver consistent outcomes • Map client workflows, intake processes, scheduling flows, and care coordination touchpoints • Assist in designing and validating automated healthcare processes using Steer Health’s platform • Identify opportunities for automation, integration, and operational improvement within client environments • Support configuration reviews and acceptance testing before go-live • Create and manage project plans, milestones, and implementation dashboards • Track risks, issues, scope changes, and dependencies • Proactively escalate and resolve blockers • Ensure all deliverables meet quality, compliance, and client satisfaction standards • Build strong client trust through transparency and responsiveness • Conduct regular status calls and progress reports with key stakeholders • Capture client feedback and ensure it is surfaced to Product/Engineering for continuous improvement