• Lead project scoping: Gather and define project requirements, Understand client workflows and business goals, Elicit and comprehend use cases, Learn existing technical and data infrastructure, Conduct gap analysis between application and stated customer requirements, Set expectations • Think strategically to define solution recommendation: Collaborate with Architects and Developers, Estimate project impact (resources / hours), Document recommended solution, Support client team with presentation and review process • Maintain Documentation: Draft requirements documents/functional specifications, Update changes throughout the project lifecycle, Author and manage tickets for internal communication • Contribute to successful execution and QA: Serve as internal SME on the solution, Collaborate with development, QA and production support teams through project lifecycle, Proactively identify and address project risks, Support QA and UAT to ensure requirements are met • Other responsibilities: Become a product expert, Manage multiple competing priorities through effective organization and communication, Recommend and institute best practice and methodology and tools, Provide guidance to client success team on technical capabilities, staffing and infrastructure needs