Customer Service Fraud Detection
Location
United States
Posted
52 days ago
Salary
$16 / hour
High School0.1 yrs expExperience acceptedEnglishAndroid
Job Description
• Agents will perform services related to customer policies and procedures.
• Respond to customer inquiries in the areas of fraud prevention, detection, and resolution.
• Provide cross-referral services with fraud management.
• Make outbound calls to health plan members to schedule In-Home Health Evaluations.
• Arrange and coordinate the scheduling of the evaluations.
• Answer member questions and provide support.
Job Requirements
- 0-1 year of experience
- Must be on webcam during class.
- 16 GB RAM or greater.
- Dual monitors are required.
- Webcam required.
- A hardwired Ethernet connection is required.
- CPU Speed: Inter® Core i5 processor (6th generation or above) with 4 cores, 2.4 GHz or higher.
- An Apple or Android cell phone is required for secondary code verification.
- YubiKey provided by the Client.
- Must maintain the most recent version of Windows 11 (fully patched with no pending updates).
Benefits
- Remote Job
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