• Empathetically and patiently interact with members as you take live inbound calls. • Document interactions and ongoing resolutions to ensure seamless follow-up. • Ensure member records are accurate and complete. • Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls. • Field questions about the purpose and importance of telenutrition. • Match our members with the right dietitian and find appointment times that fit into their lives. • Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help. • Work with internal groups and external partners to address questions relating to food delivery and ordering groceries. • Maintain a high level of personal accountability when handling sensitive and protected information. • Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.