The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Director of Program Operations

Program ManagerProgram ManagerFull TimeRemoteTeam 10,001+Since 1996H1B SponsorCompany Site LinkedIn

Location

United States

Posted

30 days ago

Salary

$194.6K - $361.4K / year

Bachelor Degree7 yrs expEnglish

Job Description

• Drive efficient and effective program operations that align with our objectives • Taking ownership of the development and implementation of a standardized operational, best-in-class approach that is focused on delivering the best results for our customers • Overseeing the performance of our patient journey ensuring that we meet our Service Level Agreements (SLAs), and Key Performance Indicators (KPIs) • Working collaboratively with various stakeholders to enhance existing programs and support the successful launch of new brands with NPAF • Cultivating strong partnerships with NPS COE teams as needed including Vendor Management to ensure optimal program operations • Ensuring strict compliance and maintaining high-quality standards, escalating and resolving issues promptly and in accordance with established timelines

Job Requirements

Bachelor's Degree required; advanced degree preferred (e.g., MHA, MBA) or clinical degree
7+ years of pharmaceutical industry or related healthcare or consulting experience
2+ years of leading call center/hub operations teams
Comprehensive knowledge of patient support offerings including benefits verification, patient assistance programs, and specialty pharmacy interactions
Knowledge of HIPAA regulations, patient privacy, and other relevant regulations
Strong analytical acumen and ability to apply data driven insights for operational improvements
Strategic thinker who can adapt and grow with the evolving foundation landscape
People management; coaching and development of associates
Ability to build, inspire, and motivate a team
Proficient in Microsoft Office tools and CRM systems (e.g. Salesforce)

Benefits

Health, life and disability benefits
401(k) with company contribution and match
Generous time off package including vacation, personal days, holidays and other leaves
Performance-based cash incentive
Eligibility for annual equity awards