• Supervise financial support services employees to ensure quality service delivery through standard operating procedures • Supervise staffing and workflow volumes • Ensure that billing workloads are appropriately weighted and balanced • Responsible for employee lifecycle including interviewing and onboarding, training, and off-boarding management • Identify areas for additional training to ensure that skill levels are uniformly excellent across the group • Monitor client inventory balances assigned to team members • Ensure timely billing of unbilled balances and consistent follow-up on accounts receivable • Serve as initial point of contact and aid team members with daily questions and concerns • Respond to customer inquiries in a timely and professional manner • Ensure consistent and regular communication with law firm around aged balances • Maintain thorough knowledge of client billing and payment terms • Support manager with P&L activities • Ensure E-Billed invoices are transferred to e-billing vendor in a timely fashion • Work with manager to create development plans for team members • Enable team members to perform through setting goals and objectives.