• Own the design and implementation of internal systems including CRM, BI, CPQ, forecasting and revenue operations tooling • Develop and execute change management strategies • Promote and embed a culture of continuous improvement and innovation across the IT function • Research, architect and implement large-scale tool migration projects • Manage software spend and vendor relationships • Serve as the internal product owner for business systems • Audit and optimize system configurations • Oversee the development of Salesforce platform and integration with third-party tools • Partner with Data Engineering to ensure reliable data pipelines and models supporting analytics and reporting • Act as hands-on owner of ISO/SOC compliance programs • Oversee employee IT support and helpdesk operations • Lead employee training and communication regarding security best practices • Define and enforce IT security policies, procedures, and best practices.