• Serve as a trusted NGP VAN partner for clients during in-person events, trainings, and critical moments • Lead in-person trainings and workshops for campaigns and organizations using NGP VAN • Build real relationships with organizers, fundraisers, and campaign staff — not just email threads • Represent NGP VAN professionally at conferences, summits, and client-hosted events • Understand client goals and tailor trainings to their programmatic needs (organizing, fundraising, compliance, voter registration, mobilization, etc) • Collaborate with Product, Support, and Client Success teams to develop and update training materials • Customize curricula to reflect client use cases, election timelines, and organizing strategies • Ensure trainings align with best practices in adult learning, accessibility, and inclusive facilitation • Coordinate travel, scheduling, materials, and on-site logistics for trainings and events • Prepare training environments, including databases, user access, and demo scenarios • Document client interactions, training outcomes, and follow-ups in internal systems • Gather feedback from clients during and after trainings to assess effectiveness • Identify recurring pain points, feature gaps, or training needs and share insights with internal teams • Contribute to improving NGP VAN’s overall training strategy and client experience