• Manage ongoing client relationships as a product and best practice expert for Bonterra's top clients to effectively drive high client retention, loyalty and satisfaction. • Monitor client health and engagement using internal dashboards and regular health checks to proactively identify at-risk clients and establish retention and success plans moving forward. • Engage with client stakeholders to identify, define, track and measure the overall impact of Bonterra's software to the organization. • Keep abreast of funding, policy and organization changes impacting top clients. • Provide visibility, internal awareness and advocacy regarding client health, drivers of attrition, and needs cross-departmentally. • Identify opportunities to better retain clients based on client size, length of service, and other factors. • Collaborate with the sales organization to map complex organizations and ensure a successful client lifecycle with opportunities for renewal, cross-sell and upsell. • Develop, prepare, and nurture clients for advocacy and reference ability. • Serve as internal though leader on working with Bonterra's largest clients. • Continuously improve internal processes, technologies, and workflow to enrich client experience, maximize efficiency of internal teams, and drive results.