• Answer incoming calls and emails from Territory Managers (TMs). • Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc. • Provide customer with order history information (i.e., item #, quantity, etc.) and pricing. • Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers’ inquiries. • Enter and update vendor drop ship orders, including vendor manufacturer ID, cost of goods, color specifications, sizes, etc. • If item is out of stock, check ETA and availability of stock. • Prepare and send customer order acknowledgments. • Review and resolve issues with customer orders such as delivery issues, shipment discrepancy and back orders. • Participate in Sysco Interactive University (SIU), vendor and other company training programs.