The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Telepharmacy Support Specialist, Supervisor

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1982H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

30 days ago

Salary

$51.6K - $86K / year

Professional CertificateEnglish

Job Description

• Oversee daily Support staff workflow and performance • Create and manage monthly schedules; coordinate sick/vacation coverage • Serve as liaison between TSS staff and TSS Manager • Support training for new hires and existing staff • Communicate team needs, updates, and company initiatives • Assist with on‑call rotation and obtain multi‑state licenses as needed • Provide flexible availability, including emergency support

Job Requirements

  • National Pharmacy Technician Certification + at least one active state license Level II or higher
  • Ability to work 2nd/3rd shifts
  • Strong communication, organization, and independent work skills
  • Proficiency with Google Workspace or similar tools
  • Knowledge of HIPAA and company policies
  • Preferred: MTM certification, ASHP membership, experience in med rec, tech order entry, or PIS queue monitoring.

Benefits

  • medical, vision, dental, and well-being and behavioral health programs
  • 401(k)
  • company paid life insurance
  • tuition reimbursement
  • a minimum of 18 days of paid time off per year
  • paid holidays

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