• Serve as the relationship owner for assigned customer accounts. • Lead scope development and proposal creation, including defining technical requirements, deliverables, timelines, and assumptions in collaboration with internal teams. • Participate in pre-sales calls to understand customer objectives, gather technical requirements, and present Cyber74 solutions. • Support sales efforts by validating solution approaches, answering technical questions, and ensuring alignment between customer expectations and service offerings. • Track and follow up on active pipeline opportunities, open proposals, and ongoing discussions to drive timely decisions. • Manage project renewals, contract extensions, and recurring service engagements to ensure continuity of service and customer retention. • Conduct regular customer check-ins and post-engagement follow-ups to ensure customer satisfaction. • Act as the internal advocate for the customer by coordinating with delivery, engineering, and leadership teams to ensure successful execution. • Ensure smooth handoffs from sales to delivery and from delivery into ongoing account management. • Maintain accurate and up-to-date account, opportunity, and engagement information in CRM and internal tracking systems. • Identify opportunities for upsell, cross-sell, or expanded services based on customer needs and engagement history. • Represent Cyber74 at industry events, conferences, partner meetings, and customer forums as needed. • Provide feedback from customers and partners to internal teams to help inform service improvements and strategic direction. • Build strong professional relationships with customer and partner operating companies to support collaboration and long-term success.