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Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2012H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

73 days ago

Salary

Not specified

Bachelor Degree7 yrs expEnglish

Job Description

• Lead a digital marketing Account Manager Team, fostering collaboration and results-oriented performance • Mentor client relationship management for SMB marketing clients in Website Design, SEO, PPC, Social Media, Reputation Management, and Content Marketing • Implement retention and growth strategies to boost client retention and find account expansion opportunities • Collaborate with cross-functional teams to deliver comprehensive, tailored client solutions • Identify upselling and cross-selling opportunities and utilize data analytics to enhance service delivery • Track KPIs and maintain detailed client records to ensure team performance and address complex client issues promptly

Job Requirements

2+ years of experience managing and building high-performing customer success teams
5+ years of account and client management experience with a strong record of achieving retention and growth targets
5 + years experience with CRM tools, Microsoft or Google Office Suite of products
Digital Marketing Experience preferred but not required
Bachelor’s Degree in business, marketing, or a related field preferred.

Benefits

Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
Retirement Savings: 401K
Parental leave: Inclusive and supportive parental leave policy
Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices.