• Serve as the primary strategic partner for complex agency organizations, owning value realization across multiple brands, clients, regions, or lines of business. • Advise agencies on scaling influencer programs across clients, balancing standardization with flexibility based on client needs. • Build deep, multi-threaded stakeholder relationships across strategy, activation, analytics, and executive partners, including holding company and regional partners where applicable. • Drive strategic business reviews, maturity assessments, and growth planning sessions that map CreatorIQ into agency workflows, resourcing models, and client deliverables. • Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution. • Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth. • Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience. • Act as a thought partner to agencies on program governance, measurement frameworks, and operational best practices in influencer marketing. • Maintain account documentation (success plans, meeting recaps, engagement history, health indicators) to support consistent, proactive account management.