We get balance resolution on the first call. You get the revenue and patient satisfaction to keep your business moving.

Collections Representative

CollectionsCollectionsFull TimeRemoteTeam 51-200Since 2018H1B No SponsorCompany Site LinkedIn

Location

Florida + 6 more

Posted

68 days ago

Salary

$20 / hour

English

Job Description

• Contact consumers with past due balances and help them find a resolution. • Negotiate an acceptable payment arrangement for both parties while maintaining professionalism and empathy. • Perform at a minimum quality and collected fees level after 6 months of employment. • Transitioning to a performance-based bonuses model after initial training.

Job Requirements

Previously demonstrated experience working with customers to successfully resolve challenging situations is required.
Highly developed, professional communication skill suitable for conflict resolution is required.
Ability to self-manage in a remote office when working from home is a must as is attendance when scheduled. No absences are allowed during training.
Remote employees must have a private workspace and fast, reliable internet which meets speed test and other standards as confirmed through the selection process and ongoing during employment.
Experience in medical or other bill collection is welcomed, but not required.

Benefits

Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace.
Additional options for Dental/Vision, paid short-term disability and life insurance benefits.
Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment.
401K Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k.
Exclusive employee discount program through Access Perks, providing a variety of discounts at local and national retailers, food, entertainment, travel, and more!