🔆 GoodLeap is America's leading fintech for sustainable home solutions.

Assistant Collections Manager

CollectionsCollectionsFull TimeRemoteTeam 501-1,000Since 2020H1B SponsorCompany Site LinkedIn

Location

United States

Posted

95 days ago

Salary

$60K - $75K / year

5 yrs expEnglish

Job Description

• Coach, train and develop collectors into strong negotiators while providing excellent customer experience • Hold collectors accountable to performance expectations, productivity, attendance policy, and quality scores • Audits collection activities to ensure maximum results • Conducts weekly/monthly performance reviews with all direct reports • Manages workload to ensure daily/monthly targets are achieved

Job Requirements

Minimum 5 years of experience in collections, financial services or relevant field
Minimum 3 years of experience in a consumer collection management role
Advanced proficiency with computer functions with MS office suite strongly preferred
Ability to lead or manage high performing front line representatives
Knowledge of collection industry regulations
Ability to collaborate across departments to resolve customer concerns
Understanding of good collection practices and procedures
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards