Zotec Partners

We make a difference by simplifying the healthcare experience, for all of us, one person at a time.

Bilingual Customer Services Representative

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

70 days ago

Salary

Not specified

High SchoolEnglishSpanish

Job Description

• Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options • Explain billing statements, balances, and payment plans in a clear and compassionate manner • Document interactions accurately in billing and patient management systems • Collaborate with other Zotec Teams to resolve patient concerns • Maintain compliance with HIPAA and company policies at all times • Meet quality, productivity, and customer satisfaction standards

Job Requirements

  • Bilingual in English and Spanish
  • High school diploma or equivalent
  • Experience in a call center or customer-oriented environment
  • Excellent customer service skills
  • Ability to understand, analyze and interpret complex documents
  • Proficient MS Office skills
  • Detail oriented with high degree of accuracy
  • Excellent written communications and organizational skills
  • Exceptional verbal communication and interpersonal skills
  • Flexible mentality; willing and capable of performing varied tasks and adapting to change
  • Able to work in a team environment
  • Professionally exercises discretion and independent judgment in day-to-day work

Benefits

  • Professional growth
  • Holistic wellness
  • Community involvement
  • Opportunity for autonomy

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