Virtix Health

Innovative technology solutions for health plans, supporting Medicare Advantage, ACA, Medicaid & HEDIS

Communication Center Representative

CommunicationsCommunicationsFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

33 days ago

Salary

Not specified

High SchoolEnglish

Job Description

• Contact provider offices to request copies of medical records • Identify and coordinate the retrieval method and scheduling of record retrieval with provider offices • Schedule retrieval with accurate and timely updates using the Virtix Health retrieval application • Make regular and consistent phone calls to complete timely retrieval • Enter and maintain records into the in-house computer application to document and track record retrievals • Report daily productivity numbers to immediate supervisor through accurate and consistent maintenance of a spreadsheet • Other duties as assigned

Job Requirements

  • High School diploma or equivalency required
  • Previous call center sales or collections experience with experience in a healthcare environment or office setting preferred
  • Knowledge, experience and/or training in accurate data entry, office equipment and procedures required
  • Ability to communicate clearly through verbal and written communication, using proper spelling and grammar
  • Demonstrate accuracy and attention to detail in the retrieval lifecycle process
  • Understanding of HIPAA regulations
  • Computer skills with ability to navigate basic applications

Benefits

  • Professional communication and customer service with provider offices throughout the record retrieval process
  • Opportunity for professional development and personal growth

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