• Provide empathetic, first-class support to customers via phone and email. • Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks. • Process, validate, and respond to inbound medical record requests while adhering to federal/state regulations, including HIPAA. • Review patient insurance claims, utilize online portals to verify benefits, and accurately update billing system data. • Manage multiple software applications, perform data entry, and maintain up-to-date and accurate account information. • Track metrics and provide detailed reporting on customer experience and resolution rates.