• Identifying, scoping, and managing ongoing customer incidents, developing remediation plans, and augmenting the customer’s security gaps with the necessary skills and resources to improve their security maturity • Tailoring communication to the customer’s level of expertise, providing education and information to help them understand the bigger picture and make educated decisions • Partnering with the Detection Engineering, Intelligence, and Research teams to further investigate identified or emerging threats relevant to our customers • Augmenting the automated detection of Red Canary’s technical stack with human driven hunting, to identify anomalous behaviors within customer environments, and use your hunting results to drive innovation of Red Canary’s detection capabilities