We help individuals and companies improve their well-being and performance through sustainable, science-backed solutions

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2016H1B SponsorCompany Site LinkedIn

Location

United States

Posted

64 days ago

Salary

$96K - $115K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Owns a defined portfolio of customers across the lifecycle, including renewals and expansion • Forecasts renewals and expansion in partnership with Sales, with support as needed • Manages timelines, risks, and customer readiness for launches and ongoing programs • Leads executive-facing QBRs for assigned accounts • Partners cross-functionally to deliver adoption, engagement, and value realization • Represents the voice of the customer and escalates risks appropriately • Contributes to CS playbooks, best practices, and process improvements

Job Requirements

BA/BS degree or relevant work experience
5+ years demonstrated success in customer success role, ideally with 2+ at a SaaS technology company
Strong communication, analytical, problem-solving and project management skills
Experience using Salesforce, G-Suite, Microsoft products, Zoom
Working knowledge of other data and/or customer management tools like Coda and Looker is a plus

Benefits

Mission-Driven Impact: Be part of a company that’s truly making a difference in people’s lives around the world.
Career Growth: Develop within the company and help shape our growth strategy.
Human-Centric Culture: Thrive in a supportive environment with a range of wellness perks and benefits.
Competitive Compensation: Enjoy a comprehensive and rewarding total compensation package.
Health & Financial Benefits: Medical, dental, and vision coverage plus a 401(k) program with company match.
Time to Recharge: Generous paid time-off programs designed to help you rest, reset, and recharge — including Thrive Time, a benefit unique to Thrive that gives employees additional paid time off after major projects or intense periods of work to truly recharge and recover.