Your personal information is available for public consumption. This makes you–and the organization you work for–an easy target for abuses ranging from identity theft, robocalls, and spam texts to social engineering, and executive and employee threats. DeleteMe removes unwanted instances of personal information from online sources; making it simple for our customers to keep their personal data from being used and abused by others. With over 35 Million individual pieces of data removed since 2010, DeleteMe is the category-defining market leader in the personal data removal space.

Manager, Customer Success

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2010H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

63 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishCyber Security

Job Description

• Manage and coach a team of CSMs, fostering a culture of high performance, collaboration, and continuous improvement. • Conduct regular one-on-ones, performance reviews, and career development planning. • Develop and deliver onboarding and ongoing training programs for the team. • Define and refine the Customer Success strategy, including customer segmentation, engagement models, and success metrics. • Analyze customer health data to identify risks and opportunities, and develop proactive intervention strategies. • Work closely with Sales, Product, and Support teams to ensure a seamless and positive customer experience. • Oversee customer renewals and expansion opportunities, working closely with the Sales team to achieve targets. • Manage and optimize the tools and processes used by the Customer Success team. • Track and report on key Customer Success metrics, including Gross Retention Rate, Net Retention Rate, and Customer Lifetime Value (CLTV). • Act as an escalation point for critical customer issues. • Participate in high-stakes customer meetings and executive business reviews. • Gather and synthesize customer feedback to inform product development and company strategy.

Job Requirements

Minimum of 5+ years of experience in Customer Success or Account Management
Minimum of 2+ years in a leadership or management role.
Proven ability to lead, motivate, and mentor a team.
Exceptional written and verbal communication skills.
Strong analytical and problem-solving abilities, with proficiency in using CRM and Customer Success platforms.
Demonstrated experience in developing and executing customer success strategies.
Deep knowledge and understanding of verticals highly impacted by data exposure, like threat intelligence/protective intelligence, executive protection, and/or cyber security.
The ability to synthesize information and data, distill it into its most simple form and convey information to customers (internal and external) effectively.