• Manage the renewal, expansion, and cross-sell attachment of current Outreach customers. • Build effective partnerships with your customers to realize value, adoption, and business process optimization of the Outreach platform. • Demonstrate strong business and financial acumen to advise and guide your customers to achieve their desired business outcomes and return on investment. • Have a deep understanding of sales operations, sales team strategies, methodologies and KPI’s. • Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment. • Manage and close renewals at a high rate to protect revenue retention. • Develop plans to mitigate churn or contraction, when surfaced. • Discover, nurture, and close expansion opportunities within your customers. • Forecast renewals and expansion pipeline with a high level of accuracy using Outreach’s forecast methodology. • Provide impeccable customer service in all interactions. • Act as a single point of contact/the face of Outreach for your customers. Assist them when navigating product training, strategic guidance, best practices in the platform, and selling expertise. • Perform other duties as assigned.