Elevating Connected Human Experiences

Senior Engineer

Full-stack EngineerSoftware EngineerFull TimeRemoteTeam 1,001-5,000Since 1993H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

67 days ago

Salary

$60K - $90K / year

Bachelor Degree7 yrs expExperience acceptedEnglishVo IP

Job Description

• Manages assigned trouble incidents to resolution • Possesses expert skills in the respective technologies to be able to systematically troubleshoot issues in a complex enterprise level environment • Provides mentoring assistance to engineers with troubleshooting issues and development of root cause analyses related to customer issues within areas of expertise • Assists and trains on installation of upgrades and patches, and recovery from backups, if required, within areas of expertise • Assists engineers on configuration and review of packet capture, (such as Wireshark), to analyze network level voice issues • Advises on escalations to manufacturers and resolution of those escalations to closure • Develops knowledgebase articles and information to assist in best practices within areas of expertise • Develops and performs “HowTo” training sessions for other engineers • Provides solutions to a diverse range of complex problems • Builds and maintains the corporate customer service relationship • Provides leadership to client and the MSSC, and consistently exceed client expectations • Manages positive customer satisfaction levels

Job Requirements

Bachelor’s degree in Computer Information Systems, Accounting, or Business; candidates may have a high school diploma with 5 years of experience in supporting technology.
7+ years experience with advanced troubleshooting on one or more Enterprise level products
Experience in VOIP technologies, (to include, but not limited to, SIP, H.323, virtualization) and be able to systematically troubleshoot issues in a complex, enterprise level VOIP environment
Strong analytical, interpersonal and relationship building skills
Strong work ethic and personal drive to excel
Exceptional organizational skills and attention to detail
Knowledge and exposure to Six Sigma, ITIL, CMM, Baldridge, Lean, or other best practice frameworks
Ability to analyze complex information system data
Ability to use (and learn new) complex systems, technologies, and applications
Ability to adapt to change quickly and multi-task
Must possess excellent oral and written communication skills in English
Proficient in MS Office applications (Word, Excel, and PowerPoint)

Benefits

401(k) Plan (35% employer match per dollar up to 10% employee contribution)
Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)
RX Home Delivery
HSA with Employer Contribution
In-vitro Fertility (treatment coverage)
Dental
Vision (2 plans: 12-month and 24-month frames allowance)
FSA Plans (Healthcare, Dependent Care and Limited Purpose)
Pre-tax Commuter Plans
Employer-paid Life Insurance
Employer-paid Short + Term Disability
Long Term Disability (2 plans: Employer-paid or optional Self-paid)
Paid Parental Leave (4 weeks at 100%)
Employee Assistance Plan
Voluntary Life Insurance for team member, spouse and child
Voluntary Accidental Death for team member and spouse
Legal/ID Theft Plans
TeleHealth
Wellness via Omada Health (healthy living solution)
Travel Assistance
Business Travel Accident Coverage
Medical for foreign travel coverage
Employer-paid Pet Telehealth
Accident Insurance
Critical Illness Insurance
Hospital Indemnity Insurance
Volunteer Time Off
10 Holidays
Summer Sizzle
On Demand Pay (Daily Pay)